• Welcome to the website of the Vincent H.R.D. Owners Club.

    Should you have any questions relating to the Vincent H.R.D. Owners Club, or Vincent H.R.D. motorcycles in general, please contact Graham Smith, Hon. Editor and Webmaster by calling 07977 001 025 or please CLICK HERE.

    You are unrecognised, and therefore, only have VERY restricted access to the many features of this website.

    If you have previously registered to use this forum, you should log in now. CLICK HERE.

    If you have never registered to use this website before, please CLICK HERE.

VOC spare parts.

van drenth

Well Known and Active Website User
VOC Member
I wonder if the VOC is back in service because i ordered spare three weeks ago and there is no answer on mine mails and the telephone is always occupied. do any body he same problem.

Jan van drenth
 

Phil Mahood

Well Known and Active Website User
VOC Member
I'm sorry to report similar experiences. There has been no response to several emails of mine on the same subject. I have used the myparts address, still listed on the site. I've also used orders@vincentspares.co.uk which is the address now on the auto reply. Results - zero.

I was able to get through on the telephone. Both new employee John, and Ian, were very attentive. Ian acknowledged having my emails and apologized. But, followup emails on the same matter have gone unanswered. Fortunately I have an Internet based phone service and such calls do not cost me any extra. But why is that necessary? All businesses in this age are run online.

My saga has been going-on for quite few months and a significant amount of money is involved. I've been very patient during the period leading up to the move, and now long beyond. I fear it is time to sound the alarm with with Dick Wheeldon. Something is very amiss on the communications front at VOC Spares.

Phil Mahood
 

Graham Smith

Well Known and Active Website User
VOC Member
VOC Forum Administrator
VOC Forum Moderator
Phil

Clearly, the standard of service you have received isn't what the Spares Company are aiming for. Knowing Ian Savage as I do, he'll want to put things right without delay.

I have just e-mailed George Spence, Dick Wheeldon and Ian Savage, and asked them to send you an urgent reply with a solution.

Regards Graham
 

Phil Mahood

Well Known and Active Website User
VOC Member
Graham,
Thanks. I've sent out the Dick Wheeldon too. I really am sorry about all this as I know full well the standards have always been much higher. Let's look forward to better result for everyone involved. As always, best regards.
 

van drenth

Well Known and Active Website User
VOC Member
VOC spare parts

Phil

Clearly, the standard of service you have received isn't what the Spares Company are aiming for. Knowing Ian Savage as I do, he'll want to put things right without delay.

I have just e-mailed George Spence, Dick Wheeldon and Ian Savage, and asked them to send you an urgent reply with a solution.

Regards Graham

Graham, herewith the mails i send, did have Ian twice on the phone but that is more than two weeks ago.

Send last friday to myparts....
Is the VOC closed ???
Met vriendelijke groet,

Jan van Drenth.

To: ian@vincentspares.co.uk
Sent: Thursday, October 29, 2009 8:18 PM
Subject: Fw: parts to drive Pazon ignition unit.



Ian, i start to worry if the parts i ordered are on the way, PLS check and send me the tracking number. or are the parts still not packed and send???

Regards.
Met vriendelijke groet,

Jan van Drenth.
----- Original Message ----- From: To: ian@vincentspares.co.uk
Sent: Thursday, October 22, 2009 10:56 AM
Subject: Fw: parts to drive Pazon ignition unit.



Ian , up to now i have received nothing by post, is there any tracking number of the parcel.

Regards,
Met vriendelijke groet,

Jan van Drenth.
----- Original Message ----- From:
To: ian@vincentspares.co.uk
Sent: Tuesday, October 13, 2009 10:49 AM
Subject: parts to drive Pazon ignition unit.



Ian, as just dissused at the phone herewith i order the following:
1x PR 22-BTH-drive. 1x gasket 106. 1x gasket 180. 1x gasket 182/1.
Card number (deleted)

Regards.
Met vriendelijke groet,

Jan van Drenth.
Grote Haarsekade 1





 
Last edited by a moderator:

workshop998

New Website User
VOC Member
VOCSC emails

Although the spares enquiries from Phil and Jan have now been dealt with, there is no denying that there has been a problem with some email responses. Without looking for excuses, the 'myparts' email has been subject to huge volumes of spam for some weeks.

We intend to implement the following actions;

  • A temporary extra person will sort out the backlog (for both VOCSC email addresses).
  • We will turn off the 'myparts' address at the end of the year - please use just the orders@vincentspares.co.uk address.
  • We will examine technical help for dealing with spam attacks.
  • With the high volume of spares sales in the last year (the biggest ever for the VOCSC) and Club regalia/publications now being serviced by the VOCSC, we will consider recruiting a full time third person into the business in the new year.
Anyone else with issues concerning the Spares Company is very welcome to contact me - emaill address/phone number inside MPH front cover.

Apologies to anyone who has been frustrated by the uncharacteristic poor service.

Dick Wheeldon
 

van drenth

Well Known and Active Website User
VOC Member
VOC spares

Although the spares enquiries from Phil and Jan have now been dealt with, there is no denying that there has been a problem with some email responses. Without looking for excuses, the 'myparts' email has been subject to huge volumes of spam for some weeks.

We intend to implement the following actions;

  • A temporary extra person will sort out the backlog (for both VOCSC email addresses).
  • We will turn off the 'myparts' address at the end of the year - please use just the orders@vincentspares.co.uk address.
  • We will examine technical help for dealing with spam attacks.
  • With the high volume of spares sales in the last year (the biggest ever for the VOCSC) and Club regalia/publications now being serviced by the VOCSC, we will consider recruiting a full time third person into the business in the new year.
Anyone else with issues concerning the Spares Company is very welcome to contact me - emaill address/phone number inside MPH front cover.

Apologies to anyone who has been frustrated by the uncharacteristic poor service.

Dick Wheeldon

This all is very nice, i have send my mails direct to Ian. Now it seems that the post is on strike. So i have to wait to recieve the parts. Lucky the are not yet charged, not packed and transport ready ?, to my account.

Jan van Drenth
 

Phil Mahood

Well Known and Active Website User
VOC Member
Great resolution for to the problem. Ian and John need a bit more help. Once again, the Forum has been a great tool to work through a problem.
 

workshop998

New Website User
VOC Member
VOCSC - postal delays

So far the UK postal dispute does not seem to have had much effect on Spares Company business, either mail coming in or parts going out. The next action is scheduled for Saturday, by which time I hope Jan you will have received your order.

The 'Parcelforce' operation is not affected by the strike - but is quite an expensive option. Ian Savage is investigating other courier services, which may turn out to be more cost effective even once the industrial action is over.

Dick Wheeldon
 

Tnecniv Edipar

Well Known and Active Website User
Non-VOC Member
Try the following web site to get a good deal on a delivery service ,
www.freightalerts.co.uk

My hobbies and interests mean that I buy and sell a fair amount on ebay and I was sick of the inflated prices charged by the well known companies. This web site allows a sender or receiver to post up even a single delivery or collection and all the participating companies , which range from man with a van to large companies , can see the job and contact with an offer for it. Many of the items I buy are heavy pieces of electronic test equipment from 15 to 50 kg and Parcel Force , Parcel to Go or similar companies want ridiculous prices , but , just last week I had a 40KG item collected from Somerset and delivered 2 days later to me in Worcester for £15 !!
You can also post up a requirement for ongoing , regular work and you will get even better prices and more companies interested.
This is a good site for anyone who needs almost anything collecting or delivered , and I have never in the 18 months so far of using it had a problem.
 

bmetcalf

Well Known and Active Website User
VOC Member
In the US, there is a similar site uship.com



Try the following web site to get a good deal on a delivery service ,
www.freightalerts.co.uk

My hobbies and interests mean that I buy and sell a fair amount on ebay and I was sick of the inflated prices charged by the well known companies. This web site allows a sender or receiver to post up even a single delivery or collection and all the participating companies , which range from man with a van to large companies , can see the job and contact with an offer for it. Many of the items I buy are heavy pieces of electronic test equipment from 15 to 50 kg and Parcel Force , Parcel to Go or similar companies want ridiculous prices , but , just last week I had a 40KG item collected from Somerset and delivered 2 days later to me in Worcester for £15 !!
You can also post up a requirement for ongoing , regular work and you will get even better prices and more companies interested.
This is a good site for anyone who needs almost anything collecting or delivered , and I have never in the 18 months so far of using it had a problem.
 

Top