I wonder if the VOC is back in service because i ordered spare three weeks ago and there is no answer on mine mails and the telephone is always occupied. do any body he same problem.
Jan van drenth
Jan van drenth
Phil
Clearly, the standard of service you have received isn't what the Spares Company are aiming for. Knowing Ian Savage as I do, he'll want to put things right without delay.
I have just e-mailed George Spence, Dick Wheeldon and Ian Savage, and asked them to send you an urgent reply with a solution.
Regards Graham
Although the spares enquiries from Phil and Jan have now been dealt with, there is no denying that there has been a problem with some email responses. Without looking for excuses, the 'myparts' email has been subject to huge volumes of spam for some weeks.
We intend to implement the following actions;
Anyone else with issues concerning the Spares Company is very welcome to contact me - emaill address/phone number inside MPH front cover.
- A temporary extra person will sort out the backlog (for both VOCSC email addresses).
- We will turn off the 'myparts' address at the end of the year - please use just the orders@vincentspares.co.uk address.
- We will examine technical help for dealing with spam attacks.
- With the high volume of spares sales in the last year (the biggest ever for the VOCSC) and Club regalia/publications now being serviced by the VOCSC, we will consider recruiting a full time third person into the business in the new year.
Apologies to anyone who has been frustrated by the uncharacteristic poor service.
Dick Wheeldon