Thanks Ian. I knew you would come through. There is no doubt VOCS has had a hectic year. It always takes time for a company to bed in after staff changes & a move. Unfortunately we, the customers, are a demanding & unforgiving lot. On the other side though, we the customer pay all your wages & bills. I think van Drenth is being a bit melodramatic. There were times in the last 20 years when the VOCS should have gone under; not because of those working there but because of woeful quality control and stock supplies.
From the complaints on this forum & JTAN there seems to be room for improvement regards overseas customers but I sense that some people complain before telling the VOCS there is a problem. I actually rang Ian once when I thought there had been a misunderstanding; it only took 2 minutes and all was sweet. So pick up the phone next time you think you have a problem.
From the complaints on this forum & JTAN there seems to be room for improvement regards overseas customers but I sense that some people complain before telling the VOCS there is a problem. I actually rang Ian once when I thought there had been a misunderstanding; it only took 2 minutes and all was sweet. So pick up the phone next time you think you have a problem.