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<blockquote data-quote="Phil Mahood" data-source="post: 13458" data-attributes="member: 71"><p>I'm sorry to report similar experiences. There has been no response to several emails of mine on the same subject. I have used the myparts address, still listed on the site. I've also used <a href="mailto:orders@vincentspares.co.uk">orders@vincentspares.co.uk</a> which is the address now on the auto reply. Results - zero. </p><p></p><p>I was able to get through on the telephone. Both new employee John, and Ian, were very attentive. Ian acknowledged having my emails and apologized. But, followup emails on the same matter have gone unanswered. Fortunately I have an Internet based phone service and such calls do not cost me any extra. But why is that necessary? All businesses in this age are run online.</p><p></p><p>My saga has been going-on for quite few months and a significant amount of money is involved. I've been very patient during the period leading up to the move, and now long beyond. I fear it is time to sound the alarm with with Dick Wheeldon. Something is very amiss on the communications front at VOC Spares. </p><p></p><p>Phil Mahood</p></blockquote><p></p>
[QUOTE="Phil Mahood, post: 13458, member: 71"] I'm sorry to report similar experiences. There has been no response to several emails of mine on the same subject. I have used the myparts address, still listed on the site. I've also used [email]orders@vincentspares.co.uk[/email] which is the address now on the auto reply. Results - zero. I was able to get through on the telephone. Both new employee John, and Ian, were very attentive. Ian acknowledged having my emails and apologized. But, followup emails on the same matter have gone unanswered. Fortunately I have an Internet based phone service and such calls do not cost me any extra. But why is that necessary? All businesses in this age are run online. My saga has been going-on for quite few months and a significant amount of money is involved. I've been very patient during the period leading up to the move, and now long beyond. I fear it is time to sound the alarm with with Dick Wheeldon. Something is very amiss on the communications front at VOC Spares. Phil Mahood [/QUOTE]
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