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Well Known and Active Forum Website User
VOC Member
I have been trying to place an order with Russell and have had no replies (e-mail and phone) for the last week. Are they away or ??

John Appleton

Well Known and Active Forum Website User
VOC Member
yep, I am in regular contact with both, but we have had one of my e-mails disappear into the wide snowy wastes of Wales recently.


Well Known and Active Forum Website User
VOC Member
Oh, and they do not like being called 'Kemps'! They prefer 'Vinparts International' I was reminded of this last time I called them 'Kemps' on this Forum.


Well Known and Active Forum Website User
VOC Member
I spoke to Russell yesterday and queried my website order from last month. He told me the website ordering system crashed a couple of weeks ago with a virus. He is unable to reinstate it because the old website software is unsupported. That means installing new software and manually inputting every line item, which clearly is going to take some time. He will still take orders by phone and post - and presumably email too - but I'm not sure on this last point.... Best call him if you are expecting an order or need to place a new one.

Peter B
Bristol, UK
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